Bursting through the Telco Support Iron Curtain
5 years ago we became very happy customers after contacting Phil at NB-Tec while trying to find a way to access the broadband system of the largest telco in the country. We had no mobile phone reception without walking 50m from the house or climbing a specific tree in some very hilly Victorian High Country terrain.

Once Phil had our location he returned with a plan to provide a small R700 rooftop antenna and indoor Wifi unit which would allow us to connect to a distribution tower 36km away….. over the horizon and out of sight. I did not believe it possible but took the risk.

Once mounted and connected we did a test and found a reliable service with 40Mbs download speed. This was by far beyond our wildest imaginations. NB-Tec had brought our communications into the 21st century!

Fast forward to 2026 and everything has performed flawlessly since installation.

There may be a co-incidence between the 8 July 2026 country-wide telco outage and something else, but our service would not run very well. Speeds dropped to sub-2Mbs and operation of our comms became marginal. Contacting the largest telco in the country and trying to have faults diagnosed was very difficult with the service provider appearing in constant denial. Formal complaints lodged were similarly received.

Phil to the rescue! He quickly understood the situation and ran us through a myriad of test and verification procedures which confirmed all components of the R700 antenna system were functioning perfectly. Phil was able to utilise his close engineering contacts behind the telco iron curtain to track down what appeared to be the issue. Yes it was an internal issue contrary to the responses I was receiving and once addressed Phil asked us to perform yet another speed test………46Mbs !!!

If not for the meticulous input of NB-Tec and the direct links Phil was able to call upon within the telco ranks we would still be getting nowhere.

Don’t think about remote area communications without NB-Tec.

Paul Barber
Benambra Victoria 3900
July 2026

5G 600Mbps 14kms! - “I came across NB-Tec via an online forum luckily. Phil was excellent with support ensuring all was optimised. Our neighbour is getting about 100mbps from his 4G Yagi Antenna box but with the NB-Tec R900 5G ODU we’re getting 600mbps down and 50mbps up and we are 14Km from the Telstra 5G Tower! Extremely happy and the unit on the roof is a small white box with no ugly antennas”

James - Noosa North Shore, QLD

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The UNDARA EXPERIENCE - >> Video Testimonial << - Their business problem was poor internet for commercial transactions and providing internet access to their visitors. Telstra LTE was "marginally” available over difficult terrain. Skymuster was unreliable for business. Telstra was not able or willing to provide a customer solution. We (NB-Tec) and our installation partner enabled a great connection to Telstra's 4G network via our Longreach(tm) outdoor CPE to create a new experience for Undara to do business AND for their customers to stream their Facebook, Instagram stories back to their friends.
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“Super happy with the NB Tec solution. I'm in a satellite only area with 1 bar of Telstra 3/4G (no other mobile carriers work). After struggling with ping times and data allowances on Skymuster satellite, I had the NB-Tec ODU installed and now have <40ms ping with up to 23Mb/s download. Even better, Telstra appear to have DOUBLED their $75/month plan so now I have 200GB/month. It's goodbye satellite from me.”

Richard B - Burringbar, NSW
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"Phil & NB-Tec team gave us hope after chasing the big telco’s for years. They came onsite and configured my system. After 13 years of very slow internet, they delivered a quick, stable & responsibly priced solution. They also supported the extension of additional wifi coverage across my property. Can’t recommend them highly enough."

Andrew - Ironbank, Adelaide Hills, SA
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“NB-Tec was recommended to me through BIRRR, and despite them being in another state they were extremely helpful in advising me on the best set up that would solve my internet access options.  Phil recommended and supplied his products, as well as advising honestly on a reliable low cost router option.”  

“Phil talked us through the set up which we were able to complete simply ourselves, and has provided over the phone support for every small query we've had concerning the system as well as recommending cost saving options along the way.  Highly recommended.”  

Rae - Biloela, Qld
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“NB-TEC contacted me through the B.I.R.R.R. facebook page after I had vented my frustration with Skymuster. After some consultation a fixed wireless system was installed that gives me broadband that is the envy of many of my urban friends. On top of that I now have wireless coverage over most of my property thanks to a long range access point. The service and expertise provided by NB-TEC was excellent throughout. I cannot recommend their service highly enough.”

Steve – Hampton, NSW
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“After a year or two of terrible internet service and mobile phone service (cancelled home phone due to service issues also), I was in need of reliable internet for many reasons but most importantly to complete book work for both our businesses in a timely manner. Phil and his team from NB-Tec have made this happen and we are extremely happy with our internet and mobile service now! Works all the time, anytime of the day and whether there are storms or not! Phil was easy to contact, honest with information and options available for our location and installation was completed when advised. Thank you NB-Tec!”

Lorene - Warraderry, NSW
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“I have NEVER had good reception for phone and WiFi internet and only 7-8 k west of the tower; even with the BIG TWO Telcos MANY upgrades over the past years.

NB Tec - Phil - researched my 'need' and DELIVERED ...... and it was done and dusted in several days. (Very easy to self-install.... just follow the instructions)

Do I Recommend NB-Tec, Too Right and worth every cent of it.

WHAT A HUGE DIFFERENCE !”

Steve - Calvert, QLD

“Thanks to Phil and the team I actually now have decent internet! I live in a hilly area with poor mobile reception and although FTN on NBN is close, it doesn’t extend to my house and I can only get satellite from NBN. Phil initially installed their R1100 and I was on a 150gb plan with Telstra and achieved speeds over 12mbps, much better than the 4mbps from ADSL. Subsequent to that they installed their latest LongreachWireless R700 product and I now also have Optus. Now I’m on a 500gb plan with speed consistency above 30mbps and sometimes closer to 50! For anyone who can only get satellite and has minimal mobile reception, NBTec is the way to go - faster, low latency, cheaper, reliable connection and better data plans now available when compared to satellite.”

Jason - Adelaide Hills, SA